Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

• All orders are processed within 5-7 working days after payment has been confirmed.

• Orders are not processed or shipped on weekends or public holidays.

• During peak periods, promotions, or holidays, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

Shipping & Delivery

Once your order has been processed, estimated delivery times are as follows:

Standard Products

• Delivery Time: 7–12 business days

BABYSURE Bassinets & Rockers

Due to the size and handling requirements of this product, shipping times differ from our standard products:

• Express Shipping: 7–14 business days

• Economy Shipping: 23-30 business days

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available) so you can monitor your delivery.

Delivery Delays

While we strive to meet our estimated delivery times, unforeseen circumstances such as customs processing, adverse weather, carrier delays, or high shipping volumes may occasionally impact delivery schedules. We appreciate your patience and understanding in such situations.

Delivery Timeframe and Customs Clearance

Our stated delivery timeframe covers the estimated time required to transport your order to the destination country. However, the stated delivery timeframe does not include the time required for customs clearance in the destination country.

While we cover applicable duties and taxes associated with your shipment, customs clearance is handled by the relevant authorities in the destination country. The duration of this process may vary depending on customs procedures, inspections, documentation requirements, and other factors beyond our control.

Accordingly, any delay caused by customs clearance will not be counted as part of our stated delivery timeframe and may result in your order arriving later than the estimated delivery date. We will work with the relevant shipping and customs parties where necessary to facilitate clearance, but we cannot guarantee how long the customs process will take.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Questions

If you have any questions regarding your order or our shipping policy, please contact our customer support team. We are always happy to assist you.